Brad Bond (408) 761-0533
brad.bond@outlook.com linkedin.com/in/bradnerbond
Education
- West Valley College, Computer Science/ Journalism Major
- Bellarmine College Preparatory
Qualifications
- Excellent writing skills, experience in technical and news media document publication.
- Extensive experience in proofreading and editing in MLA, AP and technical styles.
- Proficient in all of Microsoft Office applications, HTML, CSS, XML, and Camtasia Studio.
- Familiar with video production and editing techniques.
- Experience documenting APIs and cloud-based software/SaaS.
- Experience using and configuring computing and networking equipment and peripheral devices for PCs.
Awards
JACC NorCal 2009 – Honorable Mention, Opinion Story
Employment AND
Experience
TeleNav Santa Clara, CA Apr 2017 - Present
Technical Writer
● Composition and management of Form and Behavior specifications for GM’s navigation system.
● Completion of a from-scratch documentation of an existing reference navigation product.
● Maintenance of a Master Strings environment containing 4,000+ individual strings.
● Revisions to Automotive Reference Product documentation.
● From-scratch authoring of an HMI index for TeleNav’s products, designed to unify interaction design between multiple product lines.
● Devising content strategy for future product lines.
IntelliPro Group at Google Mountain View, CA Dec 2015 – Apr 2017
Technical Writer
● Management of the Google Fiber documentation environment, including basic reporting.
● Creation of new articles for Google Fiber’s rollout plans in new markets.
● Testing new features in the product using self-devised testing scripts and plans.
● Maintenance and editing of troubleshooters, articles, and release notes in the Fiber KB.
● Management of the bug queue in Buganizer, including triaging and prioritizing tickets.
Santa Clara County Information Services Santa Clara, CA
Feb 2015 – Dec 2015
Information Systems Technician II
● Continuing upgrades to Service Desk system based on emerging requirements from managers and customers.
● Creation of a Knowledge Base for the Service Desk system to aid customers in completing self-service tickets to reduce call volume on service desk agents.
● As part of the Partner Success Program, gathered requirements from County agencies about improvements to county-wide software.
● Implemented a self-service system for the Service Desk.
● Organized testing sessions, including testing scripts, for new features in CASDM.
● Created reports for managers of several County agencies to improve visibility into support practices and equipment failures.
Santa Clara County Information Services Santa Clara, CA
Nov 2014 – Feb 2015
Information Systems Technician I
● Upgraded CA Service Desk system for 900+ users, including customization of reports, message templates, macros and events, and back-end configurations.
● Designed and deployed SharePoint 2013 system for 120+ users.
● Provided technical documentation for help desk team on an as-needed basis.
● Provided technical support for both CA Service Desk and SharePoint 2013 systems after go-live date on an ongoing basis.
● Trained county employees on use of new systems via documentation and live seminars. Training sessions were geared towards both technical and non-technical audiences.
Power Integrations San Jose, CA
May 2013 – Jan 2014
Product Marketing Specialist
● Working closely with product marketing managers to outline marketing needs for upcoming products.
● Writing scripts for new marketing videos.
● Storyboarding marketing videos, designing animations, graphics, and live shots of products in operation.
● Revising promotional materials for new products.
Intacct Corporation San Jose, CA
Feb 2012 – May 203
Technical Writer
2/15/2012 - 5/2/2013
● Editing, revising and providing new documentation to new and existing APIs.
● Creating and distributing release notes and marketing content for the Intacct Platform.
● Production of in-product help videos, product overview and educational videos, and marketing videos.
● Development and maintenance of a developer wiki.
Baynote Corporation San Jose, CA
Jan 2011 – Feb 2012
Technical Writer
● Responsible for operational tasks related to developing the documentation environment, including start-to-finish setup of an in-house content management system.
● Built and deployed partner and customer documentation related to the Baynote software suite.
● Managed projects related to improvements in Baynote's software suite, as well as documentation-related projects.
● Developed and implemented a wiki-based customer documentation system.
Intacct Corporation San Jose, CA
Jun 2010 – Jan 2011
Technical Services Representative
● Responsible for editing, revising and providing new documentation to new and existing APIs.
● Built and deployed partner education materials related to the Intacct Platform.
● Composed statements of work and custom documents for clients.
● Developed and maintained a developer Wiki.
West Valley College Norseman Saratoga, CA
Fall 2009
Editor-In-Chief
● Responsible for quality, accuracy and integrity of all final content and production material.
● Managed team of 12 staff writers, 14 photographers and a 4-member editorial board.
Staff Writer and Copy Editor
Spring 2009
● Proofread, revised and edited all text-based content including advertisements and photo captions.
● Worked one-on-one with staff writers to improve content quality.
● Generated content on a per-assignment basis.
References
Available upon request