Technical

Documentation

Technical documentation comes in a number of styles and flavors, which means that flexibility is paramount. I have worked for diverse organizations in Silicon Valley, and have had the opportunity to work with many tools - from Microsoft Word to MadCap Flare to Redwood. If you have a documentation authoring system, chances are that I know how to use it.

Technical Editing

Speed and accuracy are key in the editing process, where incorrect information can bog projects down. From my beginnings as a Copy Editor, I have focused on streamlining editing processes wherever I work to make sure that the correct information reaches the correct eyes and ears as quickly as possible.

Video Editing

From software demos to help center content, videos are a powerful tool for explaining complex concepts. I am proficient in most video editing software, including Camtasia Studio, as well as storyboarding, scripting, and video production.
 

Content Strategy

Advanced planning makes all the difference when maintaining a Knowledge Base. I have worked diligently to increase my understanding of the project management process, and to know when to engage other organizations in the business to start producing content. This ensures that launches are never held up by documentation. 

Voice-Over

Performance

Outsourced voice talent can be expensive, slow to respond, and inexact. Keeping voice-over production in-house can save time and money, and provide faster iterations on audiovisual content. I have experience providing voice-over content for a number of channels, including marketing videos, help center content, and product demos.